If you are unhappy with your purchase please let us know immediately.
You have the right within 14 days to cancel unconditionally (whole or part) the order you have made on our site www.carbontouch.eu, without paying any expenses except for the delivery, in case you are choosing different than our standard way of delivering the order, and the cost of returning the goods back.
The 14-day period begins to run from the date of receipt of delivery by you or by a third party located at the delivery address you specified.
Within the above deadline, you should return the goods as follows:
- by sending them to the following address: Carbon Touch BG Ltd., 5th Zarya Street, 1225 Sofia, Bulgaria
with the courier expenses paid by you. It is also imperative to send us your banking details to refund the amount you have paid.
Please do not return an item without letting us know first. Shipping fees are nonrefundable.
To accept your returned item, it must be in its original condition and original packing:
You can submit the request to cancel the order by:
- online by sending us and e-mail to firstname.lastname@example.org by specifying in the "subject" field "Refusal of order № ........." / you must specify the order number /.
- either by Post Service at the address above.